Terms of service

Terms of Service

Last Updated: [ October 2, 2025]

Welcome to Riddhi Delight ! These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Terms

1.1 Riddhi Delight operates an online platform for ordering traditional Indian sweets, mithai, and related food products.

1.2 By using our website/app and placing orders, you confirm that you are at least 18 years old or have parental/guardian consent.

1.3 We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.

2. Products and Services

2.1 Product Information

  • All products are made fresh with quality ingredients
  • Product images are for representation purposes; actual products may vary slightly
  • We strive to display accurate colors and descriptions, but variations may occur due to screen settings

2.2 Availability

  • All products are subject to availability
  • We reserve the right to discontinue any product without prior notice
  • If an ordered item is unavailable, we will contact you for a replacement or refund

2.3 Pricing

  • All prices are listed in Indian Rupees (INR)
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of order placement

3. Ordering and Payment

3.1 Order Placement

  • Orders can be placed through our website/app
  • An order confirmation will be sent via email/SMS after successful placement
  • We reserve the right to refuse or cancel any order for any reason

3.2 Payment Methods We accept the following payment methods:

  • Credit/Debit Cards
  • UPI (PhonePe, Google Pay, Paytm, etc.)
  • Net Banking
  • Cash on Delivery (COD) - where available

3.3 Payment Security

  • All online transactions are secured and encrypted
  • We do not store your card/banking details
  • Payment failures or disputes should be reported immediately

4. Delivery Terms

4.1 Delivery Area

  • Currently, we deliver in Indore and surrounding areas
  • Delivery charges may apply based on location and order value

4.2 Delivery Time

  • Standard delivery: Within 2-4 hours (based on availability)
  • Express delivery: Within 2 hours (if selected)
  • Delivery times are estimates and may vary due to unforeseen circumstances

4.3 Delivery Instructions

  • Ensure correct delivery address and contact details
  • Someone must be available to receive the order
  • We are not responsible for delays due to incorrect address or unavailability of recipient

4.4 Failed Delivery

  • If delivery fails due to incorrect address or customer unavailability, redelivery charges may apply
  • Orders may be cancelled after 2 failed delivery attempts

5. Product Quality and Food Safety

5.1 Freshness Guarantee

  • All products are made fresh daily
  • Best consumed within the recommended timeframe (specified on packaging)

5.2 Allergen Information

  • Our products may contain nuts, dairy, gluten, and other allergens
  • Please check product descriptions or contact us for specific allergen information

5.3 Storage Instructions

  • Follow storage instructions provided with the product
  • We are not responsible for product quality issues arising from improper storage after delivery

6. Cancellation Policy

6.1 Customer Cancellation

  • Orders can be cancelled within 30 minutes of placement without charges
  • Cancellations after 30 minutes may incur a cancellation fee
  • Orders cannot be cancelled once dispatched for delivery

6.2 Seller Cancellation

  • We reserve the right to cancel orders due to:
    • Product unavailability
    • Delivery area restrictions
    • Suspected fraudulent activity
    • Force majeure events

6.3 Refund for Cancellations

  • Prepaid orders: Refund processed within 5-7 business days
  • COD orders: No refund applicable

7. Return and Refund Policy

7.1 Limited Returns

  • Due to the perishable nature of our products, we do not accept returns

7.2 Refund Eligibility Refunds are provided ONLY for:

  • Missing items from your order
  • Wrong items delivered
  • Damaged or spoiled products upon delivery

7.3 Refund Process

  • Contact us within 24 hours of delivery with order details and photos
  • Refunds processed within 5-7 business days upon approval

(For detailed refund policy, please refer to our Return and Refund Policy page)

8. User Conduct

You agree NOT to:

  • Provide false or misleading information
  • Use our services for any illegal or unauthorized purpose
  • Attempt to breach security or disrupt our website/services
  • Place fraudulent orders or misuse promotional codes
  • Harass or abuse our staff or delivery personnel

9. Intellectual Property

9.1 All content on our website, including logos, images, text, designs, and trademarks, are the property of Zamindar's Choice.

9.2 You may not reproduce, distribute, or use any content without our written permission.

10. Privacy and Data Protection

10.1 Your privacy is important to us. Please review our Privacy Policy for information on how we collect and use your data.

10.2 By using our services, you consent to our data collection and usage practices as outlined in our Privacy Policy.

11. Limitation of Liability

11.1 Riddhi Delight is not liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures due to circumstances beyond our control
  • Allergic reactions or health issues (unless caused by proven negligence)
  • Issues arising from improper storage or consumption after delivery

11.2 Our total liability is limited to the purchase price of the product in question.

12. Force Majeure

We are not liable for delays or failures in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Strikes or labor disputes
  • Government restrictions
  • Pandemics or public health emergencies
  • Technical failures or internet outages

13. Promotional Offers and Discounts

13.1 Promotional codes and offers are subject to specific terms and conditions

13.2 Offers cannot be combined unless explicitly stated

13.3 We reserve the right to modify or cancel promotions at any time

13.4 Misuse of promotional codes may result in order cancellation

14. Customer Account

14.1 You are responsible for maintaining the confidentiality of your account credentials

14.2 You must notify us immediately of any unauthorized use of your account

14.3 We reserve the right to suspend or terminate accounts that violate these Terms

15. Dispute Resolution

15.1 Any disputes arising from these Terms will be governed by the laws of India

15.2 All disputes are subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh

15.3 We encourage customers to contact us first to resolve any issues amicably

16. Contact Information

For questions, concerns, or support regarding these Terms:

Riddhi Delight

📧 Email: [care@riddhidelight.in]
📞 Phone: [+919033903872]
📱 WhatsApp: [9033903872]
📍 Address: [57, Pan Parag Colony, Near By Pt. Salagram Inter College, Noida]
⏰ Business Hours: [10 A.M  TO 6P.M]

17. Amendments

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Riddhi Delight.

By placing an order with Riddhi Delight, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.