Refund policy
Return and Refund Policy
Last updated: October 2, 2025
At Riddhi Delight, we are committed to delivering fresh, high-quality traditional sweets and mithai to your doorstep. Your satisfaction is our priority.
Our Policy
Due to the perishable nature of our products (sweets, mithai, and food items), we maintain a strict quality control process before dispatch. However, we understand that issues may occasionally occur.
Eligibility for Refund
We offer refunds ONLY in the following cases:
- Missing Items - If any item from your order is missing
- Wrong Item Delivered - If you receive a different product than what you ordered
- Damaged/Spoiled Products - If the product is damaged or spoiled upon delivery
Non-Refundable Cases
- Change of mind after order placement
- Dissatisfaction with taste (as taste is subjective)
- Orders placed incorrectly by customer
- Delayed consumption after delivery
Refund Process
Step 1: Contact us within 24 hours of delivery
- Email: [your email]
- Phone: [your phone]
- WhatsApp: [your WhatsApp number]
Step 2: Provide the following:
- Order number
- Clear photos of the product/packaging
- Brief description of the issue
Step 3: Our team will verify your claim within 24-48 hours
Step 4: Once approved, refund will be processed to your original payment method within 5-7 business days
Refund Amount
- Full refund for missing or wrong items
- Partial refund for damaged items (depending on severity)
Important Notes
✓ Products cannot be returned due to their perishable nature
✓ Refund requests after 24 hours of delivery will not be entertained
✓ Cash on Delivery (COD) refunds will be processed via bank transfer
✓ Photos/proof must be provided for all refund claims